Client Services Manager
Defense Holdings, Inc.St. Louis, Missouri, United States
Posted March 14, 2026
Full Time
About the Company
Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients.
Job Description
Defense Holdings, Inc. (DHi) is seeking a Client Services Manager to lead a team of client service professionals and ensure the delivery of high-quality service to our clients. The ideal candidate will have experience in managing client accounts, developing strong relationships, and driving customer satisfaction and retention.
Requirements
- Lead, mentor, and develop the client services team.
- Serve as the primary point of contact for key clients and resolve any escalated issues.
- Develop and maintain long-term client relationships to ensure repeat business.
- Work with senior management to develop and implement client service strategies.
- Track client engagement and satisfaction metrics, reporting on success and areas for improvement.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Holidays
- Life and Disability Insurance
- Professional development opportunities