Premium Customer Support Specialist - Japan
DeepLChiyoda, Japan • United Kingdom • Germany • Netherlands • Poland • United States • Japan
Posted October 14, 2025
Full Time
About the Company
DeepL is a global communications platform powered by Language AI, offering human-sounding translations and intelligent writing suggestions since 2017. The company serves over 100,000 businesses and millions of individuals, enabling effective communication across language barriers while prioritizing enterprise security. DeepL's distinctive approach empowers users to reach new markets, enhance productivity, and express ideas clearly.
Job Description
DeepL is a global communications platform powered by Language AI, working to break down language barriers with its human-sounding translations and intelligent writing suggestions. They are seeking a Premium Customer Support Specialist to join their team in Tokyo and provide excellent customer support to Premium Enterprise Customers. The company fosters innovation, employee well-being, and diverse teams.
Requirements
- 3+ years of customer support experience in a technical and/or payment support capacity.
- Excellent written communication skills, fluent Japanese and English.
- Experience troubleshooting complex technical issues related to payment processing.
- Solid experience with customer subscription systems.
- Flexibility to work 8-hour shifts, including weekend and public holidays.
- Comfortable working in a hybrid work environment.
Benefits
- Diverse and internationally distributed team
- Open communication, regular feedback
- Hybrid work, flexible hours
- Regular in-person team events
- Monthly hacking sessions
- Competitive benefits
- Mental health resources
