Customer Success Manager II

The Customer Success Manager II is a remote, mid-level position responsible for building, maintaining, and growing customer relationships by being their website performance specialist. The role involves providing monthly product review reporting and optimization recommendations to improve customer website performance, analyzing and reviewing customer digital performance, and ensuring strategy and customer KPIs are communicated and implemented.

Requirements

• Manage customer accounts across multiple OEMs
• Provide monthly product review reporting and optimization recommendations
• Work with customers to analyze and review their digital performance
• Complete website edits and troubleshoot various issues
• Ensure strategy and customer's KPIs are communicated and implemented
• Understand customers' business goals to anticipate future needs
• Prioritize, triage, and communicate resolution on escalated customer issues and requests
• Manage multiple accounts simultaneously
• Assist business leads in driving customer retention and identifying business growth opportunities
• Work alongside support roles to assist with case management
• Complete various tasks assigned by leadership
• Assist in updating and creating knowledge base articles

Benefits

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account