IT Support Agent

Dealer Spike Inventory Syndication is seeking a Technical Support Specialist to work directly with customers to resolve technical issues and provide training. The role involves building relationships with dealers, collaborating with partner websites, and contributing to product development. The ideal candidate is a self-motivated individual comfortable in a fast-paced environment.

Requirements

• Minimum of high school diploma.
• 2+ years of computer and software service experience in a fast-paced business environment.
• 1+ year of supporting customer applications via phone in a technical help desk environment.
• Demonstrated ability to investigate technical issues and identify solutions.
• Self-motivated and able to work independently.
• Skilled in Microsoft Office suite.
• Working knowledge of Windows OS.
• Working knowledge of Internet technologies.
• Excellent verbal and written communication skills.
• Knowledge of eBay, Craigslist and Auto industry a plus.