Service Dispatcher
Dead River CompanyVermont, United States
Posted November 24, 2025
40000 - 48000 USD year
Full Time
About the Company
Dead River Company delivers propane, heating oil, and kerosene to homes and businesses across New England, ensuring reliable heating solutions year‑round. The company specializes in heating equipment installation, servicing, and maintenance, complemented by a 24/7 emergency no‑heat response that keeps customers protected during outages. Its online account management platform and small‑business services streamline operations, while a strong commitment to integrity, caring, and excellence sets the team apart. With a growing workforce in Maine, New Hampshire, Vermont, Massachusetts, and New York, Dead River offers industry‑leading benefits, making it an attractive employer for professionals seeking a stable, customer‑focused career.
Job Description
We are seeking a detail-oriented and customer-focused Service Dispatcher to coordinate service dispatching, inventory, billing, payroll, and productivity within our service department.
Requirements
- Professionally receive and process incoming service-related customer calls
- Accurately enter information into the computer system and schedule service appointments
- Communicate with field technicians via radio or mobile phone regarding job assignments and status updates
- Reconcile billable and non-billable technician time
- Manage the service contract program
- Assist with parts inventory control
- Coordinate the Gas Check program