Digital Customer Success Manager, SMB

Digital Customer Success Manager at DataSnipper, responsible for ensuring customers achieve their goals using AI-powered solutions, identifying expansion opportunities, and capturing upselling and cross-selling opportunities.

Requirements

• 2+ years in onboarding, account management, or customer success, ideally in SaaS
• Strong communication skills
• Process improvement mindset
• Product knowledge
• Collaboration
• Discovery skills
• Project management
• Analytical mindset
• Customer-centric approach

Benefits

• Equity (Stock Appreciation Rights)
• Excellent salary package
• Pension plan with a 6% contribution
• 28 vacation days per year
• Hybrid work model
• Daily lunches
• NS business card
• Continuous learning and development initiatives
• Access to mental health and wellness platform