Vice President, AI Technical Success

DataRobot delivers AI that maximizes impact and minimizes business risk. The Vice President, AI Technical Success is an executive leader responsible for defining and executing the global strategy for enabling customers to rapidly adopt DataRobot. This role oversees a multi-regional team of AI Technical Success Managers, driving adoption, expansion, and long-term retention through scalable, high-impact post-sales technical engagement.

Requirements

• Define and execute the global AI Technical Success strategy
• Lead the evolution of AI Technical Success to support new product offerings and emerging customer needs
• Represent AI Technical Success in executive forums and with strategic customers
• Lead, coach, and scale a multi-regional team of AISMs (I–III) and senior managers
• Develop and implement scalable processes, metrics, and tooling to ensure consistent, high-quality delivery
• Ensure delivery of measurable business outcomes through adoption planning, enablement, and ongoing technical engagement
• Drive customer health improvements that directly influence retention, renewal, and expansion
• Partner with Account Management, Professional Services, and Engagement Directors to create unified customer strategies
• Serve as the primary technical advocate for customers to Product and Engineering
• Collaborate with Marketing and Enablement to scale customer education and thought leadership
• Own key Success KPIs including application consumption rates, customer health scores, technical enablement CSAT, retention, and expansion

Benefits

• Medical, Dental & Vision Insurance
• Flexible Time Off Program
• Paid Holidays
• Paid Parental Leave
• Global Employee Assistance Program (EAP)
• Tuition Reimbursement