Manager 1, Technical Support Engineering - Brazil

We are Datadog's in-house product experts, and we're looking for a Manager 1, Technical Support Engineering to join our team in Brazil. You'll be responsible for managing a team of Technical Support Engineers, developing and coaching them, and ensuring successful training and onboarding of new hires. You'll also be building out documentation and knowledge base articles, driving projects to improve team productivity, and collaborating with internal teams and customers on high-priority escalations.

Requirements

• Manage, develop, coach and mentor a team of Technical Support Engineers
• Act as the owner for your team's accountability and performance
• Ensure successful training and onboarding of new hires
• Build out documentation and knowledge base articles for a variety of technologies
• Drive projects or initiatives to improve team productivity, process, or procedure
• Collaborate with internal teams and customers on high-priority escalations

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks