Customer Success Associate (PAS)

This Customer Success Associate position at Datadog focuses on the long-term strategic relationship with customers, driving adoption of Datadog products, and ensuring successful use and retention. Associates will proactively build relationships with customers and advocate for their needs, focusing on a positive customer experience within a highly-volume sales cycle. Datadog values its hybrid work environment and prioritizes people development.

Requirements

• Identify target opportunities, manage sales cycles, and build strategic relationships.
• Manage account requests, resolve billing and documentation issues, and proactively identify renewal risks.
• Act as an advisor to customers and leverage the Datadog solution effectively.
• Collaborate cross-functionally with internal Datadog teams.

Benefits

• Best-in-breed onboarding
• Sales training
• Intra-departmental mentor and buddy program
• Continuous professional development
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Benefits and Growth