Team Leader (Customer Support & Service)

We're looking for a Team Lead to manage a team of customer support agents and drive performance improvement plans to deliver a consistent first-class experience. The role requires strong leadership skills, experience managing support teams, and a customer-first mentality.

Requirements

• Fluency in English is mandatory
• A minimum of two years of experience managing support teams in a fast-paced customer support environment
• Demonstrated experience managing teams of 8 to 15 agents
• Demonstrated experience using customer support ticketing systems
• Strong Leadership skills
• Demonstrated background in solving complex customer problems
• Strong stakeholder management and experience on working with tech teams
• Great communication skills and ability to interact with internal and external stakeholders
• Passionate about technology and driving the adoption of new products and features

Benefits

• Flex Benefits
• Health insurance covered by Dashlane
• Extended time off and well-being days
• Equal Parental leave
• Mentorship program
• Flexible working hours
• Donation matching program
• Mental health services through Spring Health
• Team buildings & seasonal social events