AI Customer Support Jr/Ssr

Darwin AI is seeking a highly motivated AI Customer Support Specialist to join their AI Special Forces team. The role involves providing fast, effective, and high-quality support to clients, resolving technical issues related to AI agents and integrations, and contributing to product improvements. This position requires strong troubleshooting skills, a customer-first mindset, and a passion for technology and AI.

Requirements

• Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
• Strong troubleshooting skills and ability to resolve issues efficiently.
• Familiarity with AI behavior, JSON structures, and state machines (training provided).
• Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
• Knowledge of process automation (Zapier is a plus).
• Programming knowledge, especially in Python is a plus.
• Ability to explain technical concepts clearly.
• Highly organized and able to manage multiple support cases.
• Strong written and verbal communication skills.
• A customer-first mindset with a genuine desire to help clients succeed.
• Team player with adaptability in fast-paced environments.

Benefits

• Language Classes
• OpenAI Premium License
• Paid Time Off
• Soft Hybrid Work