Customer Service Manager
Daniels HealthEaston, Pennsylvania, United States
Posted December 12, 2025
Full Time
About the Company
Daniels Health is a global leader in medical waste management, dedicated to enhancing healthcare safety through innovative solutions. Their flagship product, the Sharpsmart collector, has been recognized as the safest sharps container worldwide. Daniels offers a range of services including reusable containers, education, and sustainable waste management, committed to protecting both healthcare workers and the environment.
Job Description
Daniels Health is seeking a Customer Service Manager to lead a dynamic team in delivering exceptional service to our healthcare clients. This is a hands-on leadership role where you'll champion customer experience, drive process improvements, and collaborate across departments to ensure seamless operations.
Requirements
- 5+ years of customer service experience, including 2+ years in a leadership role
- Strong proficiency in Salesforce and Microsoft Office Suite
- Proven ability to lead teams, improve processes, and drive customer satisfaction
- Analytical mindset with experience in data-driven decision-making
- Familiarity with Root Cause Analysis and continuous improvement frameworks
- Familiarity with tracking customer service metrics like Net Promoter Score (NPS)
Benefits
- 401K Matching
- Comprehensive Benefits
- Job Stability
- Permanent Role