Onsite Support Engineer (Prague, 1/2L Support, English/Czech)
D-ployCapital City of Prague, Prague, Czechia
Posted March 3, 2026
Full Time
About the Company
D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
Job Description
D-ploy is an IT and Engineering Solutions company looking for an IT Onsite Support Technician to support end-users in Prague. The role involves providing first and second level IT support, troubleshooting incidents, and delivering prompt and professional user support.
Requirements
- Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
- Troubleshoot incidents and service requests via ticketing system (ServiceNow)
- Document all activities and resolutions accurately in the ticketing system
- Support IT onboarding for new employees (equipment setup, user guidance)
- Maintain and contribute to knowledge base documentation
- Support continuous service improvement initiatives
Benefits
- Broad range of tasks and responsibilities
- Friendly and international working environment
- Professional development opportunities
- Referral program
- Company-sponsored events