Computer Support Specialist

D.A. Davidson Companies is seeking a Computer Support Specialist to provide technical support to users from various business groups. The role involves resolving hardware and software issues both in person and remotely, adhering to ITIL principles, and working collaboratively within a team environment. It's a full-time on-site position focused on maintaining efficient computer operation and user support.

Requirements

• Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows, and processes
• Proficient knowledge of basic computer hardware
• Bachelor’s degree in field of specialty or equivalent IT Support experience
• Proficient computer skills and knowledge of Microsoft Office and Microsoft operating systems
• Excellent communication skills (oral and written)
• Excellent customer service skills
• Familiarity with department policies and procedures
• Ability to work a variety of shifts
• Ability to safely lift and carry 35 pounds
• Experience working in a team-oriented environment
• Highly self-motivated and self-directed
• Organized and detail oriented
• Ability to work in a fast-paced environment
• Ability to triage and identify escalation
• Problem-solving skills and critical thinking
• Ability to work in a regulatory environment

Benefits

• Medical, Dental and Vision
• Company 401(k) and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)
• Charitable gift-matching program
• Davidson Day of Giving