Technical Support Engineer L1/L2

Join Cyberhaven as a Technical Support Engineer L2 and help shape the future of data security. The role involves providing technical support to customers, troubleshooting security and endpoint technologies, and collaborating with a global team.

Requirements

• 2+ years of experience in providing technical support to customers for software solutions
• Deep technical background with hands-on experience in supporting and troubleshooting security and/or endpoint technologies
• Ability to learn new technologies quickly
• Experience with Salesforce, JIRA, and Github
• Proven experience in managing external and internal stakeholders
• Experience working with complex endpoint DLP solutions
• Ability to manage high priority support requests
• Ability to work closely with a development team to communicate customer requirements
• Proven experience in meeting customer SLA expectations

Benefits

• Committed to creating a diverse environment
• Equal opportunity employer
• No specific benefits mentioned