Customer Support Officer

CXM Group, a rapidly growing global Fintech firm, is seeking a Customer Support Officer to ensure a positive experience for clients using its trading platforms. The role involves managing communication channels, resolving issues, and providing clear information. It requires a strong understanding of customer needs and the ability to thrive in a fast-paced environment.

Requirements

• Proven experience in a customer support or client service role.
• Previous experience or background in Forex trading or the financial markets is a strong advantage.
• Excellent command of English and Thai native both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong phone communication skills with active listening abilities.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication, problem-solving, and presentation skills.
• Flexible to work on a weekly rotating shift schedule.
• Fluency in English and Thai

Benefits

• Competitive Salary
• KPI Bonus
• Night Shift Allowance
• Growth Opportunities
• Collaborative Team