Head Teller
Customers BankPennsylvania, United States
Posted December 9, 2025
Full Time
About the Company
Customers Bank is a super-community bank with over $22 billion in assets, providing dedicated personal service for businesses, professionals, individuals, and families.
Job Description
The Head Teller serves as a key front-line leader and one of the most visible roles within the branch, providing daily oversight, guidance, and support to the teller team, and delivering "Memorable Experiences" to customers.
Requirements
- Provide daily direction, coaching, and support to tellers
- Serve as the first point of contact for teller questions, complex transactions, and operational issues
- Review and verify the work of tellers
- Participate in training new tellers
- Monitor teller performance and workflow
- Perform all teller responsibilities at an expert level
- Maintain and monitor branch cash levels
- Record daily cash balances
- Complete daily, monthly, and quarterly operational reports and audits
- Conduct daily research on accounts and documentation
- Deliver exceptional customer service
- Resolve difficult or escalated customer situations
- Assist customers with account opening, maintenance, inquiries, and general banking support
- Identify customer needs and cross-sell or refer financial products and services
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan