Operations Assistant, Professional Learning Operations

Curriculum Associates is seeking an Operations Assistant to provide timely and accurate service to colleagues in the Professional Learning Operations support queue. The ideal candidate will be a clear and efficient communicator, adept at working with remote colleagues, and able to work independently with guidance when needed.

Requirements

• Provide timely, friendly, flexible, and accurate service to colleagues requesting support in the PLS Ops Support Salesforce queue.
• Navigate multiple customer-related Salesforce objects independently, balancing on-time resolutions (SLA of one business day) with need for data integrity.
• Become a subject matter expert on CA’s PL business and data in Salesforce, translating ambiguous requests for support into deliverables, asking clear follow-up questions as needed.
• Work closely with PLS Operations departmental leadership to update key reports as needed.
• Successfully manage high volumes of work during our back-to-school season.