Lead IT Support Engineer
Curriculum AssociatesBengaluru, Karnataka, India
Posted November 10, 2025
Full Time
About the Company
At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting equitable learning experiences for all students has driven the continuous improvement of our innovative programs. Our data-driven, research-backed cloud technology products transform how students learn, creating an environment where every child can thrive and rise to their potential. Based in North Billerica, Massachusetts, and with offices and remote employees throughout the United States, Curriculum Associates has been awarded many recognitions as a top employer. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. If this speaks to you, we welcome you to explore opportunities on our team.
Job Description
We are seeking a Lead IT Support Engineer to join our team at Curriculum Associates. The successful candidate will be responsible for monitoring and tracking IT project milestones, managing support ticket metrics, and analyzing data to detect trends and performance anomalies.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field
- 7+ years of experience in IT operations, service delivery, or project tracking roles
- Hands-on experience with Jira, ServiceNow, and other ITSM or project management platforms
- Strong understanding of ITIL practices; ITSM/ITIL certification preferred
- Exceptional PowerPoint and presentation skills for executive communication