Service Delivery Manager
Culture FitsPhoenix, Arizona, United States
Posted January 3, 2026
Full Time
About the Company
Culture Fits is a seasoned recruitment firm with 15 years of expertise, specializing in IT, cybersecurity, and managed services. The agency excels at pairing candidates with both technical proficiency and cultural alignment, ensuring seamless integration and stronger team cohesion. Its service portfolio includes MSP and MSSP solutions, system engineering, CISO advisory, and technology platforms such as Kaseya, EOS, Trumethods, and ConnectWise. By prioritizing culture fit, Culture Fits delivers talent that consistently enhances collaboration, reduces conflict, and elevates customer experience.
Job Description
The Service Delivery Manager owns the day-to-day execution of IT service delivery, ensuring clients receive consistent, high-quality support while internal teams operate efficiently and with accountability.
Requirements
- 5+ years of experience in IT service delivery, service desk management, or MSP operations
- Strong working knowledge of Halo PSA, NinjaOne / NinjaRMM
- Proven ability to lead teams with accountability while maintaining morale and culture
- Technically fluent enough to assess service quality, escalation paths, and operational health
- Experience operating within structured frameworks (EOS, ITIL, or similar)
