Director of Customer Support

Join Crusoe's mission to accelerate the abundance of energy and intelligence. As the Director of Customer Support, you will lead the growth of Crusoe's Customer Support organization and drive the adoption of Crusoe Cloud. This is a leadership role that demands a strategic thinker who can develop and execute comprehensive account playbooks and improve customer experience.

Requirements

• 8 – 10+ years in customer support/operations leadership, ideally in cloud, infrastructure, or AI driven environments
• Proven ability to build and lead high-performing customer support teams
• Experience building support procedures, global processes, and structured escalation paths
• Ability to develop and implement customer tier support structures
• Technical expertise in one orchestration/scheduling technology, Linux, virtualization, and storage skills
• Familiarity with AI/ML workloads, distributed training frameworks, and inference systems
• Ability to speak at a technical level and think strategically about account growth
• Comfortable working with Engineering, Sales, Customer Success, and Product teams
• Strong ability to drive initiatives to reduce incidents and improve customer experience

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per month