Field Service Manager

Crown Equipment is seeking a results-oriented and energetic Field Service Manager to lead their Tasmania Service team. This role focuses on ensuring operational excellence by managing technicians and building customer relationships, and contributing to the company's continued growth in the Australian materials handling market. The company is a family-owned and operated business with a strong presence in Australia.

Requirements

• Deliver on service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers.
• Manage the overall selection, preparation and training of the field service staff.
• Ensure that technician's performance is monitored daily and in line with the weekly service KPI's.
• Management of work allocation to ensure that the Company meets its customer requirements.
• Effectively manage labour productivity within your designated area.
• Identify shortfalls in performance and address these concerns as required.
• Actively pursuing new business and conducting service presentations.

Benefits

• Discount and cashback from over 400+ retailers
• Access to a health and wellbeing platform
• Corporate Rates for Private Health Insurance
• Inclusive working environment
• Employee Assistance Program