Senior Account Manager
Critical MassNashville, Tennessee, United States • Canada • United Kingdom • Costa Rica
Posted October 22, 2025
Full Time
About the Company
Critical Mass is a global digital agency with 1,800 employees across 13 offices, specializing in full-service digital capabilities for top brands. Focused on design standards, customer-centricity, and innovative technology integration, they deliver connected digital ecosystems and unparalleled experiences for clients like Apple, Nike, and Airbnb. Known for their friendly yet driven culture, Critical Mass prides itself on deep consumer insights and a commitment to living their values.
Job Description
The Senior Account Manager will manage client relationships, drive account revenue growth, and provide strategic guidance to drive project success within a client's digital solutions. The role involves leading projects, collaborating with internal teams, and sharing insights on client strategies. This position requires strong communication and leadership skills in a fast-paced environment.
Requirements
- 4-6 years of integrated digital account management experience
- Strong ability to handle multiple tasks concurrently
- Familiarity with social media and digital trends
- Comprehensive knowledge of content management, analytics, and eCommerce
- Exceptional communication and leadership skills
- Drive as a self-starter and proactive approach
- Creative and technical problem-solving expertise
- Understanding of project management and PM methodologies
- Proactive approach to learning and excitement about data analytics
Benefits
- Competitive benefits packages
- Access to online services for families and new parents
- Training and development programs
- Employee discounts
- Parental leave
- Maternity and parental leave
