Vulnerable Customer Advisor
CreditspringLondon, England, United Kingdom
Posted November 4, 2025
Full Time
About the Company
Creditspring is an FCA-regulated, responsible lender, providing a new way to access credit through a model everyone is familiar with: subscription finance. This new approach to lending makes it fairer, safer and easier to understand. By paying a small, fixed monthly fee, Creditspring members can access up to two no-interest loans per year. The innovative model allows members to know exactly how much they will pay the moment they apply. This eliminates confusing APRs, hidden charges and, even more importantly, the risk of debt spiralling. More than just providing loans, Creditspring’s custom tools and tips come as standard in all memberships to help members reach better financial stability. For its pioneering work, Creditspring has been awarded multiple distinctions including as finalist in Nesta Challenges’ Open Up 2020 Challenge, Best Consumer Credit Product at Credit Awards 2024, Responsible Lender of the Year at Credit & Collections Industry Awards 2024 and ranked 12th in The Sunday Times 100 Tech 2025. Creditspring has also been named in the Sifted 100 UK & Ireland (2025) Leaderboard, recognising the fastest growing startups.
Job Description
We are Creditspring, a new way of borrowing that focuses on its members and provides them with safe and efficient short-term financial products. We're a fast-growing FCA-regulated consumer credit company.
Requirements
- Experience in member-facing roles within regulated sectors
- Skilled in managing sensitive conversations with empathy and professionalism
- Knowledgeable in vulnerability frameworks and forbearance options
- Strong written and verbal communicator
- Experienced in multi-channel engagement, including outbound contact
- Detail-oriented with accurate record-keeping and case documentation
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan