Senior Software Engineer, CCaaS
Credit AcceptanceMichigan, United States • United States
Posted November 12, 2025
130047 - 190735 USD year
Full Time
About the Company
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories. Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company.
Job Description
Senior Software Engineer, CCaaS position at Credit Acceptance, a company with a world-class culture and great product. The role involves designing and developing software, improving existing code, and working on mission-critical enterprise class applications. The company values professional development, continuous improvement, and work-life balance.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or closely related field of study; or equivalent work experience
- Minimum 5 years of software engineering experience or comparable depth of experience
- Skilled in developing omnichannel (voice, chat, AI bot) conversational flows using Genesys Cloud CX Architect, data actions and CRM integrations
- Proficient in Genesys Cloud Reporting
- Experience working with Genesys Cloud APIs
- Strong understanding and use of one or more object-oriented programming languages and design patterns
- Practical experience in Software Development Life Cycle (SDLC) including Agile/SCRUM
- Practical experience in data modeling, design and messaging
- Experience working on mission-critical enterprise class applications
- Demonstrated ability to coach and mentor less experienced team members
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision and many nonstandard benefits that make us a Great Place to Work