Scaled Customer Success Manager

Empower digital-first clients to thrive with Coveo as a Customer Success Manager, building engagement models to boost adoption and drive retention across the customer base.

Requirements

• 3+ years of customer success or customer experience managing a large customer base of 150+ customers.
• Experience building and managing a scaled customer success program to drive engagement, adoption, and value outcomes in a digital-first environment.
• Strong communication and interpersonal skills to build trust and influence stakeholders.
• Analytical strengths enabling you to translate complex data into clear, compelling recommendations.
• Strong command of Customer Success tools like Gainsight and Salesforce