Customer Operations & Clinical Support Manager

We are seeking a highly experienced Operations Manager to lead, build, and continuously evolve our customer support operations. The ideal candidate is an analytical, impact-driven leader with 10+ years of experience in operations, stakeholder management, and customer support.

Requirements

• 10+ years of experience in operations, customer support, or service delivery leadership
• Proven experience building and scaling support functions
• Highly organized with a proven ability to manage multiple projects and deadlines efficiently
• Demonstrated experience leading continuous improvement initiatives
• Strong background in data analytics and performance reporting
• Experience implementing AI tools within support operations
• Expertise in process development, policy creation, and operational optimization
• Experience in workforce management and scheduling systems
• Vendor management experience

Benefits

• Comprehensive healthcare
• Vision + dental
• 401K
• Unlimited PTO
• Parental Leave