CX Operations Manager - Domain

CX Operations Manager role at Domain, leading CX strategy and processes, with a focus on delivering a seamless customer support experience. The role involves managing a large delivery team, identifying opportunities for Sales teams to grow revenue, and collaborating with Product and Solution teams.

Requirements

• Prior experience managing a team of managers
• Operations focus within Customer Experience / Service functions
• Tech / SaaS industry experience
• A working knowledge of Zendesk
• Ability to hit the ground running, take initiative and thrive in a team environment
• Process-driven - able to bridge the gap between plans and actions
• Strong negotiation and presentation skills
• High attention to detail and analytical mindset

Benefits

• Work from home flexibility
• Wellbeing Leave
• Up to 20 weeks paid parental leave for primary carers
• Novated leasing through Autopia
• Leadership development programs
• LinkedIn Learning and more
• Regular social events