Customer Success Operations Manager -Planhat

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. We are looking for a hands-on, results-driven Customer Success Operations Manager to join our team.

Requirements

• Hands-on experience administering Planhat (strongly preferred) or another CS platform e.g. Gainsight
• Proven experience configuring backend integrations, data feeds, automations, and cross-system workflows
• Experience supporting deployment of NPS/CSAT programs, including survey creation, workflow build & automation, feedback ingestion, data analysis and reporting
• Strong analytical skills with a demonstrated ability to build action-oriented dashboards for the right stakeholders group, not just data visualisations
• Demonstrated success in improving data accuracy and working across cross-functional teams
• Strong project management skills: able to break down complex projects into manageable components and deliver successfully whilst keeping key stakeholders apprised of progress
• Ability to work independently with minimal supervision while maintaining high standards and meeting deadlines
• Excellent organisational skills, time management, attention to detail and a proactive problem-solving approach
• Strong communication skills to articulate updates, risks, and progress to stakeholders
• Ability to manage own workload, prioritise multiple initiatives and manage deadlines effectively