Collection Specialist

Collection Specialist responsible for providing world-class customer care, negotiating payment arrangements, and maintaining open communication with borrowers.

Requirements

• High School Diploma, GED, or equivalent experience
• Minimum 2 years of experience in mortgage servicing
• Minimum 2 years of experience in a Collections environment
• Bi-lingual skills a plus
• Strong phone etiquette
• Exceptional customer service skills
• Solid analytical skills
• Exceptional organization and time management
• Comfortable being a team player
• Strong interpersonal skills
• Ability to work through stressful situations professionally and respectfully
• Attention to detail

Benefits

• Competitive salary
• Full benefits package
• Performance-based bonus