ServiceNow Functional Lead
ConvergenzCharlottesville, Virginia, United States
Posted November 25, 2025
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Full Time
About the Company
Convergenz is a human capital solutions firm headquartered in Vienna, VA, with a Dallas, TX office, delivering staffing, information technology, finance and accounting, and consulting services to both government and commercial clients across the United States. Founded in 2000, the company has earned repeated recognition on the INC 500/5000 lists, underscoring its sustained growth and industry impact. Its core mission centers on connecting exceptional talent with meaningful roles by cultivating strong, long‑lasting relationships. This blend of diversified service offerings, proven track record, and a people‑first philosophy distinguishes Convergenz in the competitive staffing and consulting landscape.
Job Description
We are seeking a Functional Lead to own, drive, and mature our IT Asset Management and IT Operations Management capabilities on the ServiceNow platform.
Requirements
- Define and assist in the creation of the overall strategy and roadmap for HAM, SAM, and ITOM capabilities.
- Translate business objectives into clear functional requirements and user stories.
- Establish and maintain governance, policies, and standards for asset and operations management.
- Define and optimize end-to-end hardware lifecycle processes.
- Ensure data quality and integrity across CMDB and Asset records.
- Define functional requirements for discovery, event management, service mapping, and monitoring integration.
- Collaborate with infrastructure, network, and application teams to maintain accurate service maps and CI relationships.
Benefits
- Salary
- Benefits
- Stock options or other equity
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health insurance
- Dental insurance
- Vision insurance