Fine Art Customer Care Coordinator - French & English

We are looking for a high-energy, results-driven, team-oriented Customer Care Specialist to join our rapidly-growing team Operations team to help us extend our success and keep our clients happy! You will be the key point of contact for our customers and therefore manage their precious requests & expectations during shipments.

Requirements

• Manage incoming customers requests, including quotes & use of our pricing algorithm.
• Follow the customers shipments and proactively update them on latest evolutions.
• Develop your own customers relationships and guarantee Convelio's reactivity and level of service.
• Communicate with the logistic team to fix together thousands of different issues every day.
• Suggest improvements in operational processes within the Operations team.
• Contribute to improvements hand in hand with the tech team on our current and future (very!) sexy platforms and products.

Benefits

• An opportunity to be part of a fast-growing and innovative company that is transforming the art logistics industry.
• Work from our new office in Le Bourget in the same building as our warehouse, to be close to our operations.
• Flexible remote policy (up to 3 days per week) to accommodate a healthy work-life balance.
• A challenging and fulfilling role with a high level of autonomy and responsibility in managing operations for art shipments.
• Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program.
• A supportive and dynamic work environment, where your ideas and initiatives are valued.
• Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.