We are looking for a Customer Experience Marketing Manager to join our dynamic global marketing team, covering North and Central European markets, with some support for MENAT region. The role will involve building strong relationships, driving loyalty, and creating experiences that transform clients into passionate brand advocates.
Requirements
- 5+ years in a customer-facing role (ideally SaaS or B2B), with a proven track record of delivering exceptional customer experiences and driving advocacy.
- Customer-Centric Mindset: A deep understanding of customer needs and a passion for ensuring success.
- Event & Campaign Expertise: Strong experience planning and executing customer events, from webinars to intimate in-person workshops, creating memorable and impactful experiences.
- Exceptional Communicator: Comfortable engaging with customers at all levels, including presenting to senior executives.
- Project & Budget Management Pro: Highly organized, able to manage multiple initiatives simultaneously while staying focused on priorities and budget.
- Creative Problem Solver: Proactive and innovative, always exploring new ways to engage customers and improve processes.
- Tech-Savvy: Comfortable using CRM, marketing, and customer success tools such as Salesforce, Marketo, and Gainsight (experience with these is a plus).
Benefits
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy
- Lifestyle allowance
- Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- Employee Resource Groups to offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
