Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. As a Business Development Executive, you will be selling innovative technologies and CX solutions to our customers globally, attending events and trade shows to develop lasting relationships, supported by peers with decades of experience.
Requirements
- Product and sales knowledge
- Continuously develop understanding of key products and technology relevant to our services
- Remain aware of industry developments
- Illustrate business advantage of our products and services to customers and other sales colleagues
- Contribute thought and expertise to brand/marketing activities as required
- Mentor and advise other sales colleagues in order to assist their development/closing of opportunities
- Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis
- Create and maintain documented account development plans
- Work with marketing or other internal departments to proactively identify and target customers
- Build sales approaches for specific customer accounts
- Develop and maintain an adequate pipeline of opportunities
- Provide accurate forecasting of opportunities by effectively progressing sales opportunities
- Keep internal systems and contacts up to date with progress
- Regularly contact and build effective relationships with existing and potential customers
- Drive the promotion and sale of additional services to or through the customer
- Maintain knowledge of customer objectives and key personnel
- Set customer expectations during sales, delivery and throughout the contract
- Coordinate internal teams to deliver to customer expectations
- Escalate on behalf of the customer as required
- Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins for appropriately sized bids to the role level
- Coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines, escalating as required to sales management
- Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process
