Guest Service Center Supervisor

Conrad Athens The Ilisian is seeking a Guest Service Center Supervisor to oversee the daily operations of the Guest Service Center, ensuring exceptional guest service delivery and leading a team to provide outstanding service.

Requirements

• Minimum of 3 years of experience in a guest service role within a luxury hotel environment, with supervisory experience preferred.
• Solid knowledge of customer service standards, with a genuine commitment to delivering exceptional guest experiences.
• Proven leadership abilities with strong team coordination and motivation skills.
• Excellent communication skills, both verbal and written, in Greek and English.
• Ability to thrive under pressure in a dynamic, fast-paced environment while remaining calm and professional.
• Proficient in hotel property management systems and Microsoft Office applications.
• Strong analytical and problem-solving skills, with the capability to manage complex or sensitive guest issues effectively.

Benefits

• Competitive remuneration package
• Private medical insurance
• Career development opportunities