ConnectOne Bank is a growth organization that puts people first. The Client Service Specialist role involves assisting clients with product and service information, resolving issues, and providing excellent customer service.
Requirements
- Strong ‘People First’ interest and ability
- Knowledge of relevant Federal and State banking regulations
- Superior listening skills and the ability to ask probing questions, understand concerns, and overcome objections or obstacles
- Must possess and be able to demonstrate strong influencing and closing skills
- Conflict resolution experience
- Proficient with Microsoft Office Applications
- Excellent interpersonal, written, and oral communication skills
- Minimum 2 years previous customer service experience in banking required
