Customer Success Onboarding Manager
ConnecteamCollege Station, Texas, United States • New York, New York, United States • Columbia, South Carolina, United States • Chapel Hill, North Carolina, United States • Colorado, United States • Florida, United States • Utah, United States • Athens, Georgia, United States
Posted September 15, 2025
70000 - 90000 USD year
Full Time
About the Company
Connecteam is an employee management app that integrates all business needs from field to office, catering to enterprises, small businesses, and mom-and-pop shops. The platform offers comprehensive solutions for workforce management, employee engagement, communication, training, and scheduling, aiming to simplify operational efficiency and enhance the employee experience. Connecteam's mission is to provide managers with tools to communicate, operate, engage, and run their frontline workforce effectively.
Job Description
Connecteam is seeking a Customer Success Onboarding Manager to focus on growing customer relationships, onboarding customers with new systems, and ensuring customer retention. This role involves proactive identification of at-risk clients, collaboration with internal teams, and ensuring customer satisfaction within a fast-paced environment. The company offers a remote opportunity in a rapidly expanding startup.
Requirements
- Fluent English (spoken and written)
- Minimum of one year's experience as a CSM
- Experience in B2B SaaS
- Superb written and verbal communication skills
- Tech-savvy
- Team player
- Strong work ethic and desire to succeed
Benefits
- Medical coverage
- Insurance plan
- Paid time off
- Salary range
- Training & Development
- Mac laptop provision