BDC Service Appointment Coordinator

Conklin Automotive Group is seeking a detail-oriented BDC Service Appointment Coordinator to manage incoming appointment requests and ensure customer satisfaction. The role involves scheduling, communication, and collaboration with team members to optimize appointment availability and follow up with customers. This position requires strong organizational skills and a passion for providing excellent service.

Requirements

• Manage inbound and outbound calls for service appointment scheduling
• Assist customers in selecting appropriate services and times for their vehicle maintenance
• Confirm and remind customers of upcoming appointments
• Maintain accurate records of customer interactions and appointments
• Collaborate with service advisors and technicians to optimize scheduling efficiency
• Address customer inquiries and concerns promptly and professionally
• Utilize dealership management software for appointment tracking and reporting

Benefits

• 401K with company match
• Paid time off
• Paid holidays
• Paid training
• Direct deposit
• Sponsored healthcare
• Health savings account