Working Student – Implementation & Support (m/f/d)
ConceptboardStuttgart / Remote
Posted March 4, 2026
Full Time
About the Company
Conceptboard is a GDPR‑compliant, ISO‑27001 certified collaboration platform that enables secure visual teamwork for enterprises, public administrations, and critical infrastructure. The platform offers an infinite canvas, moderation tools, and a library of over 150 templates for brainstorming, retrospectives, and real‑time workshops, while integrating seamlessly with Microsoft Teams, Confluence, and Webex. Built and hosted in Germany, it guarantees data sovereignty with no transfers to third‑party countries, meeting the highest standards of data protection and digital sovereignty. Conceptboard’s focus on visual collaboration, task and project management, and agile workflows empowers teams to plan, execute, and innovate together regardless of location or device. Its trusted use by governments, corporations, and military organizations underscores its reliability and secure, scalable solution for modern remote and hybrid work.
Job Description
Customer Support & Enablement, Handling of support tickets, Support for customers, Participation in customer empowerment measures, IT Operations & Account Support, Management of license adjustments, Creation of monthly reports, Work with internal templates and tools, Knowledge Base & Help Center, Support for maintaining content in the Help Center, Translation of documentation and help articles, Sales-related processes, Insight into automation and process optimization in a SaaS environment.
Requirements
- Enrolled student (e.g. business administration, business informatics, computer science or comparable) at a German university or university of applied sciences
- Structured, reliable and service-oriented working style
- Enjoyment in working with customers and cross-functional teams
- Very good German and good English skills
- Interest in SaaS products, IT-related processes and digital tools
- First experiences in support, customer success or operations are an advantage but not a requirement
