Seller Support Specialist (French-speaking) - Global e-Commerce

Concentrix is a global technology and services leader that powers the brands of the future. As a Seller Support Specialist in Lisbon, Portugal, you will support clients' different areas of social media and participate in service improvements.

Requirements

• Investigate and resolve issues reported by buyers/sellers/customers/creators
• Review reported issues within agreed turnaround times and standards of quality
• Escalate issues to the client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Benefits

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs