Customer Service Advisor - Digital Intake - Cebu The Link - 2025

The Customer Support Associate I position provides customer service support and resolution of routine problems regarding client's product or services. Essential functions include ensuring service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) and clarifying customer requirements to provide resolution.

Requirements

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed