Customer Representative (Dutch - speaking) - On-site LP02

Customer Representative (Dutch - speaking) - On-site LP02. We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

Requirements

• Take incoming customer contacts and solve users' demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise
• Escalate potential service issues
• Guide customers through the claims process
• Monitor and report on customer service performance
• Keep up to date with all the latest products, processes and policy changes

Benefits

• 39 hours/week full-time Monday to Friday 08:00 to 17:00
• Salary 23.280 euros gross/year + up to 1200 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses