Romanian Speaking First Line Analyst
ComputacenterBudapest, Hungary
Posted August 4, 2024
Contract / Temporary
About the Company
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide.
Job Description
Romanian Speaking First Line Analyst position available in Budapest, Hungary. First Line Analysts find solutions for users' problems and interact with customers via phone, email, and tools. Ideal candidate has intermediate English and fluency in Romanian, basic IT knowledge, and good communication skills.
Requirements
- Answering support queries via tools, phone, and email
- Resolving IT issues of partners
- Documentation and logging of calls on the ticketing tool
- Delegation of problems to competent teams
- Maintaining and improving customer satisfaction level
Benefits
- Medicare private health care package
- Cafeteria benefits (yearly gross 480000 HUF and after the first year spent within the company, it grows to gross 750000 HUF)