IT Operations Director

The Operations Director will lead and manage the Onsite Services Group (OSG) function, driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. The role involves owning performance, tracking key metrics, and analyzing data to identify opportunities for improvement. The Operations Director will also lead issue resolution, maintain compliance, and drive continuous improvement initiatives.

Requirements

• 5+ years of leadership experience in IT managed services or a related international/global operational environment
• Bachelor's degree in business, Information Technology, or a related field
• Proven experience managing geographically dispersed, virtual, and culturally diverse teams
• Demonstrated experience implementing and operating IT Service Management (ITSM) frameworks such as ITIL
• Strong understanding of IT technologies, products, and engineering/field operations
• Track record of leading operational improvement initiatives, driving change, and delivering successful projects
• Background in customer service; experience managing turnaround or loss-making contracts is an asset
• Current knowledge of industry trends, emerging technologies, and best practices in IT service delivery
• Proficiency with SAP, Microsoft Office, and Microsoft Teams
• Fluent in English, with the ability to collaborate effectively across global teams
• Legally eligible to work in the United States
• Willingness to travel to managed locations and to participate in global leadership meetings as required

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans
• Generous Paid Time Off
• 401k Matching
• Retirement Plan