Crothall Healthcare is seeking a motivated individual to lead the patient transportation and observation services. The Manager of Patient Transportation and Observation plays a vital leadership role overseeing two essential service lines that directly impact patient care and experience. This position requires strong relationship-building and people-management skills, and is ideal for individuals with experience in healthcare operations or hospitality.
Requirements
- Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers.
- Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards.
- Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs.
- Maintain a motivated, team-oriented environment that promotes service excellence, compassion, and accountability.
- Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques.
- Monitor and supervise dispatcher activity, ensuring effective use of software systems, communication tools, and workflow efficiency.
- Assist the Assistant Director or Director in achieving departmental financial objectives, ensuring operations stay within established budget parameters.
- Analyze and interpret data to identify trends, improve processes, and support data-driven decision-making.
- Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements.
- Support and manage add-on or adjacent service programs such as lift assistance, courier, valet, or shuttle services, where applicable.
- Serve as a visible and approachable leader, modeling professionalism and reinforcing the organization’s commitment to patient-centered care.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
