As the Lead Technology Advocate, you will oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.
Requirements
- Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment
- Provides best effort assistance to fulfill any audiovisual technical requirements as assigned
- Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management
- Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues
- Provides consultation and education to all levels of end users on presentation technologies
- Troubleshoots audiovisual and videoconferencing related technology
- Maintains conference room integrity
- Performs regular preventive maintenance checks
- Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department
- Maintains understanding of current and new presentation technology
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
