Compass is seeking two Contact Centre Team Leaders to join their AU Support function. The successful candidates will lead an OMNI-channel Support team and drive daily operational excellence, customer experience, and continuous improvement.
Requirements
- 2+ years' experience leading or coaching within a Contact Centre environment
- Proven experience delivering against service level KPIs
- Great analytical problem solving skills with exemplary verbal communication skills
- Ability to build relationships and rapport quickly and effectively across a wide range of stakeholders
- Ability to work autonomously but also work well within a team environment
- Confidence providing real-time feedback, with the ability to coach and inspire other team members
- A genuine passion for customer experience and team development
Benefits
- Learning and development opportunities, including a dedicated PD budget
- 24/7 access to our Employee Assistance Program (EAP)
- Parental leave program for both primary and secondary carers
- Supportive, inclusive culture where your voice is valued and heard
- Environment to grow alongside a fast-moving, ambitious organisation
