Technical Specialist Associate (Media Management)
CommvaultCairo, Cairo, Egypt
Posted November 5, 2025
Full Time
About the Company
Commvault is a worldwide leader in delivering backup and recovery solutions for the complex enterprise.
Job Description
Commvault is seeking a Technical Specialist Associate (Media Management) to troubleshoot and resolve critical support problems, interact with customers, and work on enterprise level customers and dark sites.
Requirements
- At least 2+ years of technical/customer support experience
- Detailed knowledge of administration and trouble shooting in storage technologies
- Solid understanding of SAN & NAS
- Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware
- Microsoft clustering technologies and TCP/IP and DNS
- Understanding backup theory and design
- Backup and data management fundamentals
- Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM
- Linux Skills - desirable
- Previous experience fixing / addressing enterprise environments
- Strong customer relations skills
- Strong multi-tasking and prioritization skills
- Strong written and verbal communication skills
- Excellent teammate
Benefits
- Annual health check-ups
- Car lease Program
- Tuition Reimbursement
- Comprehensive company culture
- Opportunity to join our Community Guilds
