Member Services Specialist-TruHome Solutions*

TruHome Solutions is a provider of private-label mortgage services to credit unions, seeking a Member Service Specialist to handle customer inquiries and resolve mortgage-related issues. The role involves customer support, research, and proactive problem-solving within an automated call queue. Responsibilities include responding to member concerns, assisting with mortgage services projects, and maintaining a positive customer experience.

Requirements

• Receives customer telephone questions and concerns in a professional manner and provide timely and accurate resolution.
• Completes research and resolves documentation errors or discrepancies.
• Minimizes customer impacts and ensures each customer has a positive interaction with mortgage servicing.
• Develops and maintains positive working relationships.
• Promotes honest and open communication throughout TruHome Solutions.
• Treats people with respect; keeps commitments; inspires the trust of others.