Customer Success Specialist, Advertising (Amazon Ad search)
CommerceIQBengaluru, Karnataka, India
Posted October 24, 2025
Full Time
About the Company
CommerceIQ is an AI-powered digital commerce platform that empowers brands to optimize their online sales through unified ecommerce management solutions. Our end-to-end platform leverages insights to enhance the digital shelf, boost retail media ROI, and drive incremental sales across global marketplaces. With a network of over 900 retailers, CommerceIQ helps leading brands transform data into actionable business decisions for profitable growth.
Job Description
CommerceIQ is seeking a Customer Success Specialist to grow relationships with customers, ensuring they are successfully adopting the platform and achieving profitable revenue growth. The role focuses on understanding customer needs, managing their advertising budget, driving success through data analysis, and collaborating with internal teams to escalate requests and support sales efforts. The ideal candidate will be a customer advocate and expert in the CommerceIQ platform, and will act as a primary point of contact for their clients.
Requirements
- Understand customer needs and plan for success.
- Master CommerceIQ platform and serve as a resource for training and troubleshooting.
- Manage client advertising budgets and drive success.
- Analyze data to support strategic questions and drive action.
- Collaborate with internal teams on feature development.
- Take ownership of customer service requests.